What information do we collect?
We collect personal information from our clients, which may include but is not limited to:
- Contact details (including email address, postal address and telephone number)
- Demographic information (such as age, gender and occupation)
- Health information (including medical history, current conditions and treatments)
This information is collected through various means, including:
- Online forms and applications
- Phone calls
- In-person consultations
Why do we collect this information?
We collect personal information for the purpose of providing our clients with the best possible care and service. This information allows us to understand our clients’ needs, provide them with the most appropriate treatments, and communicate with them effectively. We may also use this information to comply with legal and regulatory requirements, and for marketing and promotional purposes (where you have given us permission to do so).
How do we use this information?
We use the personal information we collect for the purpose for which it was collected and for related, secondary purposes that are within the reasonable expectations of our clients. Some of the ways we use this information include:
- To provide our clients with treatments and services
- To communicate with our clients regarding their treatments and appointments
- To comply with legal and regulatory requirements
- For marketing and promotional purposes (where you have given us permission to do so)
- To improve our treatments and services
Who do we disclose this information to?
We may disclose personal information to third parties for the purpose of providing our clients with the best possible care and service. Some of the third parties we may disclose personal information to include:
- Other healthcare providers (such as doctors and specialists)
- Service providers (such as payment processors and IT service providers)
- Regulators and government agencies (as required by law)
We take steps to ensure that these third parties protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
How do we protect personal information?
We take the protection of personal information very seriously and take steps to ensure that it is protected from misuse, interference, loss, unauthorised access, modification or disclosure. Some of the ways we protect personal information include:
- Physical security measures (such as locked filing cabinets and restricted access to our premises)
- Technological security measures (such as password protection and encryption)
- Procedures for destroying or de-identifying personal information that is no longer needed
Access to personal information
Clients have the right to access the personal information we hold about them and to request that it be corrected if it is inaccurate, out of date, incomplete, irrelevant or misleading. Requests for access to personal information should be made in writing to our Privacy Officer at the contact details set out below.